We are currently looking for a Field Service Engineer to join our UK Service Department covering the Carlisle area.
*** MUST BE BASED IN THE CA POSTCODE AREA ***
Salary: £33,700 - £36,800 P/A (OTE £44,000 +)
Working Hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).
The role consists of:
- Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
- May include multiple overnight stays per week.
- Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
- Meeting all target and deadlines in a professional and timely manner.
- Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
- Carrying out the product update and safety checks in a safe manner
- To communicate effectively with external customers, and provide customer feedback.
What do we offer?
- Full training provided
- Company van
- Paid from leaving home time until your come back home time
The successful candidate will have:
- A full clean driving licence
- Must be honest, reliable, and have the ability to communicate on different levels
- A Criminal Records Bureau check will be carried out on the successful candidate
Must be able to display the Acorn Values
OUR VALUES
- Quality of the products we make and sell and the service we provide
- Unity Working together as one team
- Integrity Acting responsibly and honestly to deliver on our promises
- Caring About our customers, each other and the wider community
- Ambition Taking Pride in all we do and striving to improve
Acorn Achievers:
We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.