Job description

Job responsibilities

Record information and activities undertaken with patients and carers in an accurate and timelyfashion using manual or computer systems as appropriate

Maintain confidentiality or information relating to patients, relatives, staff and the practice

Take the necessary precautions when transmitting information

Understand and follow the requirements of confidentiality (including the Data Protection Act) andthe Freedom of Information Act and to refer on any queries as appropriate.

Follow Practice policy regarding the use of email and computer tasks as the main internal methodof non-verbal communication and the use of the intranet and the internet as the main source ofinternal and external information, including the retrieval of relevant information for patients ontheir condition.

The post-holder will:

Alert other team members to issues of quality and risk in the care of patients

Ensure own actions are consistent with clinical governance systems

Know how clinical governance affects the HCA role and bring to the attention of more senior staffany specific risk situation

Practice in accordance with agreed standards of care

Enable patients to access appropriate professionals in the team

Assess effectiveness of care delivery through self and peer review, benchmarking and formalevaluation.

Utilise the audit cycle as a means of evaluating the quality of work, implementing improvementswhere required.

Ensure that you are familiar with the Practices Policies available in the practice staff handbook

Ensure that you undertake all mandatory training as per the practices Training Policy.

Attend the practices Protected Learning Time Sessions.

Maintain your CPD and ensure you revalidate all the necessary skills and qualifications in a timelymanner.

Cold chain management (logging fridge temperatures and downloading dataloggers, informingappropriate person if any concerns.

Checking emergency equipment and ensuring equipment is in date

Supporting the Quality Outcomes Framework (QOF) to achieve and support patients with specificdisease areas. (this can incorporate quite a lot but we need to see where it develops)

Affinity Care is committed to safeguarding and promoting the welfare of children, young people andvulnerable adults and expects all staff and volunteers to share this commitment. Staff should ensurethat they are aware of the organisations policy and procedures for safeguarding and discharge theirresponsibilities for safeguarding effectively. It is individual staff members responsibility to maintaincompetences with regards to levels of safeguarding training commensurate with individual roles. Staffshould report any safeguarding concerns to the appropriate agencies in line with the safeguardingpolicy.

Equality and diversity

Act in ways that recognise the importance of peoples rights, interpreting them in a way that isconsistent with procedures.

Respect the privacy, dignity and beliefs of patients, carers, visitors and co-workers. They must betreated equally, irrespective of gender, ethnic origin, age, disability, sexual orientation, religion,etc.

Follow the Practice Chaperoning policy.

Be aware of statutory procedures, local guidance and referral criteria regarding protection ofchildren and vulnerable adults, including Practice policies. Follow the guidance and policies andtake action in an appropriate manner.

The jobholder should respect patient confidentiality at all times and not divulge patientinformation unless sanctioned by the requirements of the role. This includes written and verballycommunicated information. The job holder should at all times treat patients with dignity andrespect and actively seek to assure an environment that facilitates this.

Person Specification

Experience

Essential

• HCA experience within NHS Hospital or community setting Experience of dealing with patients

Desirable

• HCA within a GP Surgery

Skills and Knowledge

Essential

• Demonstrates a strong understanding of the needs of the patient and the role of the HCA and understanding, acceptance and adherence to the need for strict confidentiality competent in health care assistant duties e.g. venepuncture, blood pressure, patient health checks Ability to handle simple medical equipment e.g. ECG machine, spirometry ability to use own judgement, resourcefulness and common sense ability to communicate effectively ability to deal tactfully and empathetically with distressed or anxious patient ability to work within multi disciplinary teams ability to work to scheduled timelines be able to prioritise own workload

Desirable

• Computer & IT skills Able and willing to teach others

Qualifications

Essential

• Good general education Willingness to undertake appropriate training required for the role Willingness to undertake further education/training

Desirable

• NVQ Level 2/3 or QCF Diploma Level 2 or 3 health care* GCSE Grade A-C English and mathematics

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Affinity Care

Address

Affinity Care

Sunnybank Medical Practice

Towngate, Wyke

Bradford

West Yorkshire

BD12 9NG

United Kingdom

Employer's website

https://shipleymedicalpractice.nhs.uk/ (Opens in a new tab)