We are currently looking for a Field Service Engineer to join our UK Service Department covering Kingston upon Thames and surrounding areas.

*** MUST BE BASED IN THE KT POSTCODE AREA ***

Salary: £37,900 - £41,900 P/A (OTE £48,000 +)

Working Hours: Monday - Friday, 8am - 4:30pm. (1 in 3 weekends or 1 in 4 weekends - Contractual).

Why join Acorn?

• Comprehensive induction and training
• Investors in People accredited employer
• Healthcare and pension schemes
• Gym membership discounts
• Company events
• Monthly reward scheme – Acorn Achievers

The role consists of:

• Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.
• May include multiple overnight stays per week.
• Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field
• Meeting all target and deadlines in a professional and timely manner.
• Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.
• Carrying out the product update and safety checks in a safe manner
• To communicate effectively with external customers, and provide customer feedback.

What do we offer?

• Full training provided
• Company van
• Paid from leaving home time until your come back home time

The successful candidate will have:

• A full clean driving licence
• Must be honest, reliable, and have the ability to communicate on different levels
• A Criminal Records Bureau check will be carried out on the successful candidate

Must be able to display the Acorn Values

OUR VALUES

⭐Quality of the products we make and sell and the service we provide

⭐Unity Working together as one team

⭐Integrity Acting responsibly and honestly to deliver on our promises

⭐Caring About our customers, each other and the wider community

⭐Ambition Taking Pride in all we do and striving to improve

Acorn Achievers:

We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please, if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.