We are currently looking for a Customer Service Coordinator to join our expanding team on a weekend based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Saturday and Sunday, 8:00am - 5:00pm (16 hours)
Salary: £13.00 P/H ( + KPI related incentives)
Why join Acorn?
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on-site parking & great transport links to Leeds, Bradford & Skipton
- Cycle to work scheme
- Gym membership discounts
- Company events
- Monthly reward scheme – Acorn Achievers
- Refer-a-friend bonus – earn up to £100!
Key responsibilities include:
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, Liaise with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Skills and Experience:
- Good telephone manner
- Excellent written and verbal communication skills
- IT skills
- Previous experience working within a customer service/call centre environment would be advantageous
Must be able to display the Acorn Values
OUR VALUES
⭐Quality of the products we make and sell and the service we provide
⭐Unity Working together as one team
⭐Integrity Acting responsibly and honestly to deliver on our promises
⭐Caring About our customers, each other and the wider community
⭐Ambition Taking Pride in all we do and striving to improve
We Recognise Your Efforts
Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.
Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you’re passionate about delivering excellent service and want to be part of a values-driven company that invests in its people—apply today!
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.