Airedale NHS Foundation Trust

Appointments Clerk (Band 3)

The closing date is 21 September 2026

Job summary

We are looking to recruit a part time Appointments Clerk on a permanent basis to support the Children's Outpatients Department at Airedale Hospital. We invite applications from candidates interested in joining our team to deliver our vision for outstanding paediatric services for the local people. We strive to create excellent opportunities for a great work-life balance.

Most of the time, our Administration Team provide the first encounter and experience for our patients and visitors when they arrive in the department whether that be by phone or face to face. This makes their role important for ensuring a positive experience for our patients from when the department receives their referral to when the patient has had their test.

Main duties of the job

The successful post holder will be responsible for:

Supporting the clinical team with managing all aspects of appointments, clinics and data collection.
Advising the Administration Assistant and Receptionist what support may be required.
Managing the waiting lists and escalating to the Patient Service Manager and/or Clinical Service Manager any increases in waiting times which are likely to breach the national constitutional standard for diagnostic tests.
Dealing with queries from doctors, other members of staff and the public.
Answering telephone enquiries and directing calls, where relevant, to the relevant member of the team or department in the Trust.
Providing information for enquirers within scope of roles and responsibilities.
Supporting the development of the Administrative service within the Children's Outpatients Department

About us

In May 2023, it was announced that Airedale General Hospital has secured a place on the New Hospital Programme. This is an exciting opportunity for the Trust to work with hospital planning experts to configure and co-locate services to not only reflect the current needs of our population, but also looking to future needs and reflecting potential future developments in clinical care and technology. It is predicted the new hospital build will be ready by 2030.

Date posted

07 September 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

423-8276121

Job locations

Airedale General Hospital

Skipton Road

Steeton

BD20 6TD

United Kingdom

Job description

Job responsibilities

Please refer to the job description and person specification for further details. If you have any questions, please do not hesitate to contact the recruiting managers.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.

Job description

Job responsibilities

Please refer to the job description and person specification for further details. If you have any questions, please do not hesitate to contact the recruiting managers.

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

Person Specification

Qualifications

Essential

Good general standard of education including English and Maths grade A-C or equivalent
NVQ Level 2 Business Administration or equivalent

Desirable

ECDL
NVQ 3 or equivalent in business admin
OCR Level 3 or equivalent

Experience

Essential

Relevant experience of administration/ clerical work within the customer service area. Experience of handling calls from the public

Desirable

Experience of working in a healthcare setting
Knowledge and experience of using the national ERS system and System One
Experience of complex and difficult calls
Dealing with complaints.

Knowledge

Essential

Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
NHS Organisations and working practices

Desirable

Knowledge of data protection
Knowledge of Caldicott guidelines
Understanding of equality and diversity

Skills

Essential

IT and keyboard skills in an office setting. Knowledge of Microsoft office software packages
Good communication and interpersonal skills and good telephone manner
Ability to manage own workload

Person Specification

Qualifications

Essential

Good general standard of education including English and Maths grade A-C or equivalent
NVQ Level 2 Business Administration or equivalent

Desirable

ECDL
NVQ 3 or equivalent in business admin
OCR Level 3 or equivalent

Experience

Essential

Relevant experience of administration/ clerical work within the customer service area. Experience of handling calls from the public

Desirable

Experience of working in a healthcare setting
Knowledge and experience of using the national ERS system and System One
Experience of complex and difficult calls
Dealing with complaints.

Knowledge

Essential

Awareness of national waiting list targets/timelines and Trust policies on the management of waiting lists
NHS Organisations and working practices

Desirable

Knowledge of data protection
Knowledge of Caldicott guidelines
Understanding of equality and diversity

Skills

Essential

IT and keyboard skills in an office setting. Knowledge of Microsoft office software packages
Good communication and interpersonal skills and good telephone manner
Ability to manage own workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale General Hospital

Skipton Road

Steeton

BD20 6TD

United Kingdom

Employer's website

https://www.airedale-trust.nhs.uk (Opens in a new tab)

Employer details

Employer name

Airedale NHS Foundation Trust

Address

Airedale General Hospital

Skipton Road

Steeton

BD20 6TD

United Kingdom

Employer's website

https://www.airedale-trust.nhs.uk (Opens in a new tab)