Job description

Job responsibilities

Job purpose

The PCN Data Quality Lead will provide specialist hands-on data quality support across Bradford City 5 Primary Care Network and its eight member practices

The postholder will lead improvements in the accuracy consistency completeness and effective use of primary care data with a particular focus on SystmOne coding searches reporting appointment data and patient identification

The role will work closely with practice managers clinicians administrative teams and the PCN management team to identify data quality issues develop practical solutions and ensure improvements are embedded and maintained

A key purpose of the role is to ensure that the PCN has reliable data to support patient care contractual delivery population health management proactive care health inequalities service planning and developing Neighbourhood working

Data quality and coding

Undertake regular reviews of data quality across PCN practices and identify areas requiring improvement

Work with practices to improve the accuracy consistency and completeness of clinical and administrative coding

Identify variation in coding and recording between practices and support the development of consistent PCN approaches where appropriate

Investigate data quality issues and work with practice teams to understand the cause and implement practical solutions

Develop processes to monitor whether agreed data quality improvements are being maintained

Support practices to improve the quality of information used for patient identification reporting and service delivery

SystmOne searches and reporting

Develop maintain test and document SystmOne searches and reports for agreed PCN and practice priorities

Ensure searches are accurate reproducible and appropriately validated before they are used for operational or reporting purposes

Support practices to use agreed searches reports templates and coding processes consistently

Develop reliable patient searches to support proactive care long-term conditions frailty dementia health inequalities and other agreed PCN priorities

Review existing searches and reports and update or replace them where required

Maintain appropriate documentation so that key searches reports and data processes can be understood and reproduced

GPAD and appointment data

Support practices to improve the quality and accuracy of GP appointment data

Review appointment book configuration slot types mapping and recording processes that may affect GPAD and other reported appointment activity

Work with practice teams to identify incorrect or inconsistent appointment mapping and support corrective action

Monitor appointment data following changes to determine whether improvements have been achieved and sustained

Provide practical guidance to practice teams on accurate and consistent appointment recording

Performance and contractual support

Support the PCN management team and practices with accurate data for PCN DES IIF QOF and other agreed contractual or quality improvement requirements

Develop searches and reports to identify eligible patient cohorts and monitor progress against agreed priorities

Support validation of reported activity where data quality concerns are identified

Highlight data gaps inconsistencies and risks that may affect performance reporting or patient identification

Provide clear information to support planning decision making and improvement work across the PCN

Population health and proactive care

Use primary care data to support identification of patients who may benefit from proactive or targeted support

Support the development of reliable patient cohorts for agreed PCN programmes

Work with PCN teams and practices to improve the quality of data used for population health management and health inequalities work

Support emerging Neighbourhood working by helping ensure that relevant primary care data is accurate consistent and suitable for planning and service delivery

Help the PCN understand variation between practices and identify opportunities for targeted improvement

Reporting and insight

Produce clear regular reports and dashboards for the PCN management team and member practices

Present complex data in a clear and accessible way for clinical and non-clinical colleagues

Identify trends variation gaps and areas requiring further investigation

Provide appropriate interpretation and context alongside reports rather than presenting data without explanation

Work with practices to translate findings into practical actions and monitor the impact of agreed changes

Practice support and training

Build effective working relationships with practice managers clinicians administrative teams and other PCN staff

Provide practical support to practices to resolve identified data quality issues

Deliver appropriate guidance coaching and training on coding searches reporting appointment mapping and agreed data quality processes

Help practice teams understand how the quality of data entered into clinical systems affects patient care reporting performance and service planning

Encourage shared learning and consistent approaches across PCN practices

Work collaboratively and constructively recognising that practices may have different systems processes and levels of data quality maturity

Governance and information handling

Maintain confidentiality and comply with relevant information governance data protection and PCN and practice policies

Access patient information only where necessary and authorised for the responsibilities of the role

Ensure reports containing patient identifiable information are handled securely and only shared with authorised individuals

Use aggregated or anonymised information where appropriate

Maintain clear documentation of important searches reports definitions and data quality processes

Escalate significant data quality information governance or patient safety concerns through appropriate PCN or practice routes

Quality improvement

Take a structured improvement approach to identified data quality problems

Establish appropriate baseline information before significant improvement work where possible

Agree actions responsibilities and timescales with relevant teams

Measure the impact of changes and provide evidence of improvement

Identify recurring issues and develop sustainable solutions rather than relying solely on one-off data cleansing

Share effective approaches and learning across the PCN

Prioritise work according to patient safety contractual requirements operational impact and agreed PCN priorities

Working relationships

The postholder will work closely with the PCN Clinical Director PCN Managers practice managers GPs nurses administrative teams and the wider PCN multidisciplinary workforce

The role may also involve working with relevant external partners where required for agreed PCN data and reporting priorities

The postholder will need to build positive relationships across all eight practices and be able to provide constructive challenge where data quality or recording processes require improvement

Management and accountability

The postholder will be employed by Bradford City 5 PCN Limited and will work across the eight member practices

The postholder will work under the direction of the PCN management team and within agreed PCN governance arrangements

The role requires the ability to manage an agreed workload independently while maintaining regular communication with the PCN management team and practice teams

The postholder will provide regular updates on progress risks issues and measurable improvements

Training and development

Maintain and develop knowledge of SystmOne primary care data quality reporting and relevant contractual requirements

Complete required induction mandatory training and information governance training

Participate in supervision appraisal and continuing professional development

Attend relevant PCN practice and team meetings where required

Keep up to date with changes that affect primary care data recording reporting and patient identification and support practices to understand the implications

General responsibilities

Promote equality diversity and inclusion in all aspects of the role

Work in accordance with Bradford City 5 PCN Limited policies and procedures

Maintain professional standards confidentiality and appropriate conduct at all times

Contribute positively to the development of the PCN and its services

Undertake other reasonable duties consistent with the purpose level and responsibilities of the PCN Data Quality Lead role.

Person Specification

Qualifications

Essential

• Relevant degree level qualification or equivalent demonstrable experience in primary care data information management business intelligence health informatics or a related field.
• Evidence of relevant continuing professional development.

Desirable

• Relevant training or qualification in data analysis health informatics quality improvement or primary care systems
• Training or recognised experience in SystmOne reporting searches or data management.

Experience

Essential

• Experience of working with primary care data and clinical information systems
• Strong practical experience of SystmOne including searches reporting coding and data quality work
• Experience of identifying investigating and resolving data quality issues
• Experience of developing and validating searches reports and patient cohorts
• Experience of analysing and presenting data to support service improvement performance monitoring or decision making
• Experience of working with a range of clinical and non-clinical colleagues to implement improvements
• Experience of managing competing priorities and delivering work to agreed deadlines

Desirable

• Experience of working within general practice or a Primary Care Network
• Experience of GP appointment data GPAD appointment book configuration or slot mapping
• Experience of supporting PCN DES IIF QOF or other primary care contractual requirements
• Experience of population health management health inequalities proactive care or identifying targeted patient cohorts
• Experience of developing dashboards or regular performance reporting
• Experience of delivering data quality training guidance or coaching to practice teams

Skills Knowledge and Personal Attributes

Essential

• Strong analytical and problem solving skills with the ability to identify data quality issues and develop practical solutions
• Good knowledge of SystmOne searches reporting coding and data quality principles
• Ability to interpret data identify trends and variation and communicate findings clearly to clinical and non-clinical colleagues
• Strong IT skills including Microsoft Excel and confidence working with data and reporting systems
• Excellent communication and interpersonal skills with the ability to build effective working relationships across multiple GP practices
• Ability to provide constructive challenge and support practice teams to make sustainable improvements
• Ability to work independently organise workload and prioritise competing demands
• Understanding of confidentiality information governance and the appropriate handling of patient identifiable information
• Understanding of how accurate primary care data supports patient care contractual delivery service planning and quality improvement
• Commitment to improving data quality and reducing health inequalities across the PCN.

Desirable

• Knowledge of PCN DES IIF QOF and other primary care contractual requirements
• Knowledge of GPAD and the importance of accurate appointment book configuration and slot mapping
• Understanding of population health management proactive care and the use of data to identify targeted patient cohorts
• Knowledge of health inequalities and the challenges affecting diverse inner city populations
• Experience of supporting colleagues through training coaching or practical guidance
• Understanding of developing Neighbourhood working and the importance of accurate data for integrated service planning.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Bradford Moor Practice

Address

Barkerend Health Centre

Barkerend Rd

Bradford

West Yorkshire

BD3 8QH

United Kingdom

Employer's website

https://bradfordmoorpractice.co.uk/ (Opens in a new tab)